LEGAL TERMS AND CONDITIONS OF USE
1.IDENTIFICATION
This website ln-family.ae (hereinafter referred to as the “Website”) is published by L N F F Garments Trading L.L.C, a limited liability company duly organized under the laws of the United Arab Emirates, with commercial license number 1055645(“L N F F Garments”).
Website access and the use of its content are subject to the usage stipulations provided hereinafter. The act of accessing and browsing this Website implies that the internet user fully and unreservedly accepts the following stipulations.
2. INTELLECTUAL PROPERTY
2.1 Ownership
L N F F Garments is the owner of the Website's domain name.
The entirety of the Website, as well as its components (in particular text, structure, software, animated items, photographs, videos, illustrations, drawings, graphic representations, logos, etc.) are creative works vested in L N F F Garments and/or are the property of their respective owners, and are protected by the United Arab Emirates and international intellectual property laws including notably trademark and copyright laws. They are the sole property of L N F F Garments and/or of their owners which are the only parties authorised to use the said intellectual property and related personality rights, brands, models, creative works, software, databases, interpretations and image rights, as the originators or through a formal authorisation or license.
2.2 Penalties
Use of all or part of the Website, particularly by means of downloading, reproduction, transmission, representation or circulation, for purposes other than personal and private use and with a non-commercial aim by the Internet user is strictly prohibited. The party liable for infringement of the above shall be liable to L N F F Garments to the fullest extent under the applicable law.
2.3 Hypertext links
It is forbidden to create any and all hypertext links to any one of the web pages or components of the Website without prior written authorisation from L N F F Garments. Said authorisation may be withdrawn at any moment. Any and all websites with hypertext links to the Website or any one of its components are not under the control of L N F F Garments. L N F F Garments formally declines any liability (particularly with regard to editorial content) concerning access to, and the contents of, such websites.
3. LIABILITY
L N F F Garments shall undertake to ensure the accuracy and updates of information published on the Website to the best of its ability. The company reserves the right to correct content at any time and without prior notification. However, L N F F Garments cannot guarantee the accuracy, precision and comprehensiveness of information made available on the Website. Said information shall not constitute any guarantee or commitment by L N F F Garments with regard to the Internet user.
In particular, L N F F Garments shall not be held liable for:
Any imprecision, inaccuracy or omission regarding the information available on the Website;
All and any damage arising from computerised intrusion by a third party, resulting in a modification to the information made available on the Website;
And, more generally, any and all direct or indirect damage, irrespective of the cause, origin, nature and consequences, caused as a result of access by anyone to the Website or inability to access the said Website, along with the use of the Website and/or credit given to any information arising directly or indirectly therefrom.
L N F F Garments shall implement means intended to ensure the security of the files generated from personal data collected from the Website. It is, however, formally stated that L N F F Garments has no control over the risks related to the operation of the Internet and draws the attention of Internet users to the presence of possible risks in terms of confidentiality of data transmitted across this network.
4. AMENDMENTS TO LEGAL TERMS
L N F F Garments informs Internet users viewing the Website that these legal terms may be amended at any time. Such amendments shall be published online and shall be deemed accepted without reserve by any and all internet users accessing the Website after the said amendments have been published online.
5. DISPUTES
These legal terms have been drawn up in accordance with Dubai law.
The Dubai courts shall exercise jurisdiction over all and any disputes arising from the use of the Website.
If the Internet user has any questions about the use of the Website and/or these legal terms, they are invited to send a message via the «CONTACT» section of the Website or an email to the following address: ln@ln-family.com
GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale are those of L N F F Garments Trading L.L.C, registered under the laws of the United Arab Emirates, with trade license number No. 1055645 dated 19 April 2022. (“L N F F Garments”).
L N F F Garments distributes haute couture and luxury items including notably ready-to-wear items, fashion accessories, shoes, leather goods, jewelry for women.
In order to better meet the expectations of its customers, in addition to the boutiques it operates and its selective distribution network, L N F F Garments has set up a phone service system and an electronic (Internet) system for the distance selling of a selection of LN Family Items (hereinafter the «Item(s)»).
Article 1 – Scope and Acceptance of the General Terms and Conditions of Sale
These general terms and conditions of sale are applicable to all purchases of Items concluded at a distance:
1) By phone via the customer service department set up by L N F F Garments, accessible via the number referred to in Article 2.1 below (hereinafter «Customer Service»);
2) Via the L N F F Garments website identified by the domain name «ln-family.ae» (hereinafter the «Site»).
The Items are intended to be sold exclusively to end buyers who are natural or legal persons, acting exclusively for their personal needs and not directly related to a commercial activity, excluding any resellers or intermediaries acting on behalf of resellers (hereinafter the «Customer(s)»). Therefore, the Customer affirms that they are acting as a consumer and that they do not intend to resell the Items for commercial purposes. The Customer also certifies that they have the legal capacity to enter into the commitments provided for in these general terms and conditions of sale. The Customer further certifies that they are of legal age to make orders in accordance with applicable laws and if not, the orders will be made by the Customer’s legal guardian. L N F F Garments may at any time update and modify the general terms and conditions of sale. The conditions applicable to the sale of an Item by a Customer are those in effect at the time of the conclusion of the contract of sale as detailed in section 2.2.4 below. With each purchase of an Item on the Site, you will be asked to indicate your acceptance of the general terms and conditions of sale in effect by ticking the box «I accept L N F F Garments’ general terms and conditions of sale». The Customer will be able to view the general terms and conditions of sale prior to being requested to confirm their acceptance.
Article 2 – Ordering Information
2.1 Orders placed by Phone with Customer Service
Orders by phone may be placed with Customer Service at 971585875190 (price of a local call), Saturday to Sunday from 10:00 to 22:00 (except public holidays).
Once the Customer's bank has debited the Customer’s bank account, the order shall be directly forwarded to the L N F F Garments department responsible for preparing the order.
Any order placed in this context is binding on the Customer.
2.2 Orders placed by Internet on the Site
Orders placed on the Site are subject to strict compliance with the procedures described below.
Special orders (including personalization) cannot be placed on the Site; L N F F Garments invites its Customers wishing to order special items to visit a boutique to place their order.
2.2.1 Customer’s Selection of Items
On the Site, the Customer selects, enters and validates the identification and quantity of the Items that they wish to order; said Items are added to the Customer’s «Shopping Bag».
The Customer may freely modify their «Shopping Bag», delete an initially selected Item, modify the quantities ordered or alternatively add an Item by clicking on the corresponding elements within the «Shopping Bag».
2.2.2 Identification
Once the Customer has completed their selection and wishes to validate the contents of the «Shopping Bag», the Customer can either login or continue as a “guest”. The Customer can also login before selecting Items.
If the Customer already has a customer account on the Site, they can log in with their email address and password. If the Customer does not yet have an account, they can create one by confirming their name, e-mail address and telephone number at the time they place the order.
The Customer's login details and password are intended to be used only by the Customer, therefore each Customer agrees to keep them secure and to not communicate them to third parties. The Customer agrees to immediately inform L N F F Garments in case of loss, theft or any fraudulent use of their customer account.
2.2.3 Validation of the Order
The Customer must also validate the delivery method and complete the information necessary for the proper dispatch of the order (telephone number and delivery address in the United Arab Emirates).
For a gift order, the Customer may include an accompanying card. The Customer may use their delivery address as the billing address or enter another one. The Customer will then be asked to choose a payment method (only credit or debit card) and complete the necessary information.
Once this information has been duly entered and validated, the price of the Items (as defined in Article 5 below) and any shipping costs shall automatically be displayed.
The Customer must verify the accuracy of their selection before confirming the order. At the end of the order process described above and after accepting all of these general terms and conditions of sale, the Customer clicks on «PAY NOW».
2.2.4 Confirmation of the Order by L N F F Garments
An acknowledgement of receipt of the order is sent to the Customer by email.
The Customer accepts the use of electronic mail L N F F Garments' confirmation of the order content.
The acknowledgement of receipt shall include the order number, the total amount of the order, information relating to cost and delivery time, defining features, quantity and price of the Items purchased.
At the time of shipment of the Items ordered to the delivery address designated by the Customer, L N F F Garments shall send an email to the latter informing the Customer of such dispatch as well as the receipt of payment, as provided for in Article 6 below.
At this point the contract of sale is then definitively concluded.
2.3 Proof of Order
In general, it is expressly agreed between L N F F Garments and the Customer that emails are admissible between the parties, as well as the automatic recording systems used by Customer Service or on the Site, in particular as regards the nature and date of the order. L N F F Garments shall retain the information relating to any order for a period of ten (10) years and shall make it available to the Customer upon request addressed by the latter to: ln@ln-family.com . However, it is recommended that the Customer also keeps a copy (in electronic format and/or on paper) of the details relating to his/her order for any orders placed on the Site.
Article 3 – Item Availability
The Customer is informed at the time of placing the order, either by Customer Service or on the information page of the Site describing each of the Items and the availability of the Item.
If, in spite of vigilance on the part of L N F F Garments, the Items ordered are no longer available, L N F F Garments will inform the Customer by any manner (phone or email) as soon as possible. L N F F Garments shall not be liable in the event of the unavailability of an Item on the Site.
L N F F Garments reserves the right to change the Items offered on the Site at any time and without notice.
Article 4 – Refusal of an Order
Purchases made on the Site or by telephone shall be reserved for Customers for their own use and not for resale. L N F F Garments shall be entitled to refuse any unusual order exceeding the number of authorized Items, namely:
L N F F Garments will be entitled to refuse any order: (i) made by a Customer with whom there is a dispute relating to the payment or delivery of a previous order; or (ii) not in accordance with these general terms and conditions of sale.
L N F F Garments will notify the Customer if it finds that the order does not comply with these general terms and conditions of sale, either directly on the Site or by telephone or email. If the Customer fails to correct any error or noncompliance with these general terms and conditions of sale contained in their order with L N F F Garments within a period of 5 calendar days following such notification, L N F F Garments reserves the right to cancel the order altogether, as well as the payment.
Article 5 – Price of the Items
The prices communicated by Customer Service or displayed on the Site are indicated in United Arab Emirate Dirhams (AED) and are inclusive of all taxes (including VAT), excluding delivery charges where applicable.
The prices invoiced are those in effect on the date of the order, subject to the availability of the Items ordered at this time. L N F F Garments reserves the right to modify the prices of the Items at any time and without notice.
Delivery within the United Arab Emirates is paid by the customers for a fee, in accordance with the tariffs set by the delivery service. L N F F Garments reserves the right to modify the delivery terms and charges at any time in its sole discretion. The cost of delivery may vary depending on the state from which the order was received, as well as on the charges set by the delivery services
Tax refund services are not available for any remote purchases of L N F F Garments Items, through either phone or the Site.
The Customer will receive written confirmation of the amount paid, detailing the price per Item and shipping costs (if any) charged for each of the Items, when the item is dispatched and at the latest upon delivery.
Article 6 – Terms of Payment
In the event that, for any reason whatsoever (objection, refusal on the part of the credit card issuer, etc.), the debit of the amount payable by the Customer proves to be impossible, the sale shall be immediately cancelled and L N F F Garments shall immediately stop processing the order.
Payment by Credit Card or Debit Card
Payment for the Customer's purchases for both Site and telephone orders may be made by credit card. Cards from Visa© and MasterCard© are accepted. Cards issued by banks domiciled outside the United Arab Emirates must be international credit cards.
For this purpose the Customer guarantees L N F F Garments that they are the licensed cardholder of the credit card used to pay for the order and that the first and last name appearing on this credit card are their own. Then the Customer communicates, either by phone or via a secure interface, the credit card number, expiration date and security code. When ordering by phone, the Customer shall be required to confirm to Customer Service that they are the licensed cardholder.
After the Customer has validated the bank details on the Site, the Customer shall access a PSI DSS certified secure server.
The transaction is then carried out by the Customer in accordance with banking security standards. Authentication is specific to each bank. In communicating their credit card number and/or bank details, whether by telephone or on the Site, the Customer unconditionally accepts in advance that L N F F Garments proceeds with the secure transaction and pre-authorises their bank to debit their account upon reception of records or statements sent by L N F F Garments, even in the absence of receipts signed by the cardholder of the credit card used.
Article 7– Delivery
The Items may be delivered to the United Arab Emirates and worldwide in most countries (hereinafter the «Delivery Zone»).
It is not possible to place an order for any delivery address located outside this Delivery Zone. For primarily security reasons, L N F F Garments will not process any order whose delivery or billing address is a post office box. For security reasons as well, deliveries to a hotel or student residence shall be possible, subject to choosing the option of express delivery with proof of hand delivery. The cost of delivery to individual countries outside the delivery area may vary. The conditions must be specified in the delivery service https://ln-family.ae/info/delivery/ .
The Customer shall also have the option of having the Items delivered to another individual located within the Delivery Zone, for example for a gift.
Once payment of the amount due under the order has been registered, the Items will be delivered to the delivery address indicated by the Customer during the ordering process. The Customer undertakes to have communicated the correct delivery address to L N F F Garments.
The delivery of Items ordered shall be made on the date or within the timeframe indicated to the Customer by L N F F Garments and, at the latest, within thirty (30) days of the date of the order.
L N F F Garments will deliver the Items ordered by courier with proof of hand delivery.
Article 8 – Privacy Protection
L N F F Garments is committed to respecting the privacy of its Customers. For more information about how L N F F Garments collects, processes and uses data, please refer to the Privacy Statement.
The Customer undertakes that all information communicated to L N F F Garments through Customer Service or on the Site as part of the order shall comply with these general terms and conditions of sale, complete, accurate and up to date. Otherwise, L N F F Garments reserves the right to: (i) cancel the order altogether as well as payment, or (ii) make them subject to the Customer’s communication of any proof of the information and addresses provided, to ensure their existence and accuracy.
Details of personal data marked as mandatory (*) are necessary for L N F F Garments for the processing and delivery of orders as well as for the preparation of invoices. This information is intended for L N F F Garments and its service providers involved in processing the order. For more information onL N F F Garments' use of data, the Customer is invited to read the information available in the Privacy Statement.
The Customer has the right to access, modify, rectify and delete personal data concerning him/her. To exercise these rights, and for all questions relating to the collection and processing of the Customer Data, the Customer may send a message to the following contact details:
Email: ln@ln-family.com
Phone: 971585875190,
Online contact form,
United Arab Emirates In particular, the Customer is informed that his or her personal data may be transmitted or collected directly by:
Banking institutions acting as intermediaries for the payment of orders,
Payment system service providers (e.g. Checkout.com), acting as payment service providers,
Please note that these partners have their own privacy policies, statements, procedures and methodologies with regards to the collection, processing and storage of personal data.
Article 9 – Retention of Title
L N F F Garments shall retain ownership of the Items until such time as L N F F Garments has received payment in full. However, the Customer assumes the risks (in particular those related to loss, theft or damage) concerning the Items delivered from the moment they are delivered to the address indicated at the time of placing the order.
Article 10 – Intellectual Property Rights
The Customer shall not reproduce, represent or adapt, directly or indirectly, the Site, in whole or in part, in any form whatsoever. Any intellectual property right pertaining to any L N F F Garments product or element (including L N F F Garments Items), such as trademarks, illustrations, photos, images, designs and logos, whether registered or not, is and will remain the exclusive property of L N F F Garments.
Any total or partial reproduction, downloading, modification or use of L N F F Garments' trademarks, illustrations, images, photos, logos and designs, for any reason and on any medium whatsoever, without the express prior written consent of L N F F Garments, is strictly prohibited.
Likewise, the following are strictly prohibited without the express prior written consent of L N F F Garments:
The creation of hypertext links to any of the pages or components of the Site;
Any use not conforming to this Site's license to use it and, in particular, use of any of its components (items presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other direct or indirect commercial use.
Article 11 – Right to Cancel and Return of the Items
The Customer has a right to cancel, which they may exercise:
For Returns: by contacting L N F F Garments customer service on 971585875190 or email at ln@ln-family.com within 30 days of receipt of the Items, who will assist the Customer with their request to return the Item so notified,
Or
For Cancellations: by returning to L N F F Garments any written statement expressly mentioning the cancellation right being exercised before the Item is dispatched, by mail to ln@ln-family.com
The Customer acknowledges that they have been informed, and accepts, that they do not have such a right to cancel for products that have been damaged, altered, as well as sealed items (swimwear, etc.) that have been unsealed by the Customer after delivery and that cannot be returned for reasons of hygiene or health protection.
It will then be the Customer’s responsibility to return the delivered Items:
By following the various procedural steps proposed by L N F F Garments Customer Service, within which all costs of returning the Items shall be covered by L N F F Garments, not to exceed one return shipment of the Items per order; or
By means of his/her choosing and at his/her own expense and risk to the address indicated on the Site or in a boutique of L N F F Garments' in the United Arab Emirates. It is recommended in this instance to keep all proof of this return, which requires that the Items shall be returned by the Customer by registered mail or by any other means with proof of date.
In any case, the return of delivered Items must be carried out by the Customer:
Within 14 days of the exercise of his/her right,
In their original full packaging. Items not returned or returned incomplete, ruined, damaged, degraded, soiled or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to the Customer. As to shoes, the sole must also be intact: as such, it is strongly recommended to try L N F F Garments shoes on a carpet or rug-type surface.
The refund of the invoiced price of the returned Items will be made on the means of payment used to pay for the order, no later than 14 days following L N F F Garments' receipt of said Items, both for in-store and online return of the Items. Additional costs paid by the Customer related to the choice of a specific delivery method will not be reimbursed. For returns to boutiques, the refund of the invoiced price of the returned Items may be made in the form of a credit voucher valid for one year and usable only in boutiques belonging toL N F F Garments' own network that are located in the country of the boutique that issued the credit voucher.
In addition, in the case of a gift, the right to cancel remains for the exclusive benefit of the Customer and may under no circumstances be exercised by the recipient of the gift.
Article 12 – Exchange
The Customer may only exchange the Items directly in one of the boutiques of the L N F F Garments network in the United Arab Emirates (excluding airports and concessions), within 30 days of their receipt. The Customer may return the Item(s) under the conditions referred to in Article 11 above (timeframe, exchange conditions).
The boutique processing the exchange must carry the same category of products as the Item to be exchanged.
Products that have been damaged or altered, as well as sealed Items (swimwear, etc.) that have been unsealed by the Customer after delivery and that cannot be returned for reasons of hygiene or health protection may not be exchanged.
If the amount of the replacement Item(s) has a value greater than the amount of the returned Item(s), the Customer must pay the difference in price in accordance with these general terms and conditions of sale.
If the amount of the replacement Item(s) has a value lower than the amount of the returned Item(s), the Customer will receive a credit voucher for the amount of the difference (valid for one year and usable only in boutiques of the L N F F Garments’ own network located in the country of the boutique issuing the credit).
The exchange of the Item(s) is subject to the availability of the said Item(s) in the Boutique where the Client came for exchange. In case the Item(s) is/are unavailable, the Client may return the Item in accordance with the provisions of Article 11 above.
The return, exchange and cancellation policies detailed in these general terms and conditions of sale also apply for gifts, however only the customer who purchased the gift may request a refund and have his/her bank account credited. In addition, in the case of a gift, the right to cancel remains for the exclusive benefit of the Customer and may under no circumstances be exercised by the recipient of the gift.
Article 13 – Conformity – Warranty
13.1 General Conformity and Defective Items
L N F F Garments will deliver to the Customer an Item that conforms to the contract and is free of defects in conformity at the time of delivery of the said Item, in the sense that the Item shall be fit for the usual use expected of a similar good and that it will have the features presented during the sale. L N F F Garments shall also be responsible for non-conformity resulting from the packaging, assembly instructions or installation where the contract made these its responsibility or where they have been carried out under its responsibility. The Customer will have to provide proof of defects to be reviewed by L N F F Garments who will make the final decision as to whether the Item is defective or not.
This warranty will only apply if the Customer makes the request within two (2) years of delivery of the Items. Any non-conformity which becomes apparent within twenty-four (24) months of delivery shall be presumed to have existed at the time of delivery, unless proven otherwise.
The Customer may then choose to repair or replace the Item, unless one of these choices results in a manifestly disproportionate cost for L N F F Garments. If the repair or replacement of the Item is unavailable, the Customer may be refunded the price paid and return the Item or keep the Item and be refunded a portion of the price, unless the non-conformity is minor.
13.2 Hidden Defects
L N F F Garments will provide the Customer with an Item free of hidden defects that would make it unfit for the use for which it is intended, or that would diminish its use to such an extent that the Customer would not have acquired it, or would have accepted to pay only a lower price, if they had known of such defect.
This warranty will only apply if the Customer makes the request within two (2) years of the discovery of the defect.
In the event of a hidden defect, it will be up to the Customer to prove that it fulfils the conditions of the warranty.
The Customer will have the choice to return the Item for full reimbursement or keep the Item and be refunded a portion of the price.
13.3 Commercial Warranties
Certain Items sold on the Site are covered by a commercial warranty, in addition to the above-mentioned statutory warranties. The content and terms of implementation of this commercial warranty shall be specified on the «information leaflet» accompanying the Items.
Article 14 – After-Sales Service
All technically repairable Items may be serviced by an after-sales service, to be contacted at 971585875190 and ln@ln-family.com
L N F F Garments confirms to its Customers that there is no guaranteed time period for the availability of spare parts essential for the use of the Items.
L N F F Garments will nevertheless make its best efforts to satisfy its Customers in the event of a request for one or more spare parts.
Article 15– Information on the Items – Limitation of Liability – Force Majeure
Information on all Items offered for distance selling shall be made available in all L N F F Garments boutiques, on the Site or via Customer Service.
The photographs, graphics and descriptions of the Items offered for sale are only indicative and do not bind L N F F Garments. Customers can obtain additional information by contacting Customer Service or at L N F F Garments boutiques. While every effort is made to ensure that the colour and pattern of the Items pictured on the Site accurately reflect the original items, variations may occur, in particular due to technical limitations in the colour rendering of your computer equipment. Consequently, L N F F Garments cannot be held liable for non-substantial errors or inaccuracies in the photographs or graphic representations of the Items appearing on the Site.
In no event shall L N F F Garments be liable for any damage that does not result from a breach by L N F F Garments of one of its obligations or in the event of the occurrence of a fortuitous event or Force Majeure that would prevent or delay its performance. “Force Majeure” shall mean any circumstance not within L N F F Garments’ reasonable control, without limitation.
L N F F Garments will inform the Customer of any such fortuitous event or Force Majeure within seven (7) days of its occurrence.
In the event that this suspension of the performance of L N F F Garments' obligations continues beyond a period of fifteen (15) days, the Customer will then have the option of cancelling the order in progress and the Company shall refund him/her as soon as possible.
Article 16 – Non-Waiver
The fact that L N F F Garments refrains from demanding at any given time the performance of any of the provisions of these general terms and conditions of sale may not be interpreted as a waiver of its right to raise subsequently said complete or partial non-performance.
Article 17 – Validity of the General Terms and Conditions of Sale
If any of the provisions of these general terms and conditions of sale shall be declared null and void in whole or in part, the other provisions and the other rights and obligations arising from these general terms and conditions of sale shall remain unchanged and shall remain applicable.
Article 18 – Disputes – Applicable Law
These general terms and conditions of sale shall be subject to Dubai law. In the event of any difficulty arising from the ordering or delivery of the Items and before any legal action is taken, the Customer shall have the opportunity to seek an amicable solution with L N F F Garments.
In the absence of an amicable solution or recourse to mediation, all disputes arising from the general terms and conditions of sale shall be submitted to the Dubai courts.
Theses General Sale Conditions are reproduced in English and Arabic. In the event of any inconsistency between the English and Arabic text, the English text will prevail.